Telephone Etiquette
While Speaking in telephone
- You should get acknowledged after telling something
e.g.
Shall I Continue
Am I Clear
Any Queries
Are you clear - Instead of telling everything in single stretch chunk your data by using the above keywords.
- Try to monitor your client speed of speaking. Try to mirror you client speed of speaking.
- Speak Politely
You have to send the mail today
Could you send the mail today
When ever you pick the call
Hi Laura
This is Mugil from Infonovum
Is this a good time to speak to you for 2 Minutes
Leaving Voice Message
You should Tell your name and where you are calling from
Group Discussion Etiquette
- In group discussion you should be a active listener.Look at the person who is speaking rather than looking up and down.
- If A gives the point, B starts speaking on point given by A while responding to A’s point B should look at every one C,D,E.In other words while responding to someone to someones point look at everyone and speak rather than responding to single person.
Styles of Communication
Submissive
Low Levels of confidence, Feeling guilt, Avoiding Initiative, Suppressing emotions
Assertive
Clear about what you feel need and how to achieve it, confident, and open to other ideas. Open body language, give and receive +ve and -ve feedback
Aggressive
Insulating people, Loosing temper, attacking others
Other Common Mistakes in GD
I Have conflict with you – Wrong
I don’t agree with you – Right
Feedback Etiquette
- Avoid using you.Pointing fingers to particular person for failure.Start using we as a Team failed
- While we were discussing requirements instead of you were telling requirements
- We as a Team failed rather than you has failed.
Commonly Made Mistakes in English
I have Eaten (Just Happened)
Wrong – The Car Parking is Opposite to Garden
Right – The Car Parking is Opposite Garden
Ball Park Figure – Approximate Figure
Rain Check – Asking for a Postponement
eg Can I ask for a Rain Check
Out of the woods – Out of Danger.
eg The Project is Out of Woods
In the Loop
eg Keep me in the Loop while mailing the Clients
Rub Shoulders with
eg We need to rub shoulders with our clients to better understand the project
put it in back burner
eg Let us put this thing in back burner until we are done with the Development.
Cutlery Etiquette
